Return and Refund Policy

Exchange Policy – Relax Stories

At Relax Stories, customer satisfaction is important to us. Please review our Exchange Policy carefully before placing an order.

No Return & No Refund Policy

Relax Stories follows a strict No Return and No Refund Policy.

Products once delivered cannot be returned for a refund.

We only provide exchanges in cases where:

The product received is damaged
The product received is defective
The wrong product was delivered
The wrong size was delivered by our team

Conditions for Exchange

Exchange requests will be accepted only if:

The request is raised within 2 days (48 hours) of delivery
A clear unboxing video is provided as proof of the issue
The product is unused, unwashed, and in its original packaging
All original tags, labels, and accessories are intact

Requests without an unboxing video will not be accepted.

How to Request an Exchange

To request an exchange, contact us within 2 days of delivery:

Email: relaxstoriesofficial@gmail.com

WhatsApp: +91 87993 07349

Please mention:

Order Number
Reason for exchange
Photos/videos showing the issue

Reverse Pickup Options

Reverse Pickup by Relax Stories

Available at a charge of ₹100 per product.

Self-Shipping

If reverse pickup service is unavailable in your area, you may self-ship the parcel through a reliable courier service.

After shipping, please share:

Tracking ID
Courier receipt
Order Number

via WhatsApp or Email within 2 working days.

Exchange Charges

Exchange processing charge: ₹100 per product
Reverse pickup charge (if applicable): ₹100 per product

Shipping charges paid during the original order are non-refundable.

Non-Exchangeable Products

Exchanges will not be accepted for:

Change of mind
Incorrect size selected by the customer
Personal preference issues
Minor color variations due to screen/display differences
Used, washed, damaged, or altered products
Customized, stitched, personalized, or altered products
Products purchased during sale, clearance, or promotional offers

Exchange Approval

All exchange requests are subject to verification by our quality team.

Relax Stories reserves the right to reject any exchange request that does not meet the conditions mentioned in this policy.

Order Cancellations

Orders may be cancelled only before dispatch from our warehouse.
Once an order has been shipped, cancellation requests cannot be accepted.

Need Help?

Phone / WhatsApp: +91 87993 07349