Return and Refund Policy

Returns & Refund Policy – Relax Stories

At Relax Stories, customer satisfaction is important to us. Please review our Returns & Refund Policy carefully before placing an order.

Conditions for Returns & Exchanges

Returns or exchanges are accepted only under the following conditions:

  • The product received is damaged, defective, or incorrect
  • The return or exchange request is raised within 2 days of delivery
  • A clear unboxing video is provided as proof of the product condition (requests without an unboxing video will not be accepted)

How to Request a Return or Exchange

To initiate a return or exchange, please contact us within 2 days of delivery:

Please mention your Order Number and reason for return or exchange.

Reverse Pickup Options

  • Reverse pickup by Relax Stories: Available at a charge of ₹100 per product
  • If reverse pickup is unavailable at your location, you may self-ship the parcel using any reliable courier service

For self-shipped returns, please share the tracking ID and order number on WhatsApp within 2 working days after approval.

Return & Exchange Charges

  • Exchange fee: ₹100 per product
  • Returns: ₹100 per product will be deducted from the refund (including Return to Origin / RTO cases)
  • Reverse pickup charge: ₹100 (if opted)

Note: Forward and reverse shipping charges are non-refundable.

Important Notes

  • Requests raised after the 2-day window will not be accepted
  • Stitched, customized, altered, or discounted/sale products are not eligible for return or exchange
  • Returned products must be unused, unwashed, and sent in original packaging with tags intact
  • The order number must be mentioned inside the return parcel for identification

Refund Policy

  • Refunds are processed within 7 working days after the returned item is received and inspected
  • Refunds are issued via UPI or NEFT
  • Please include your bank account details (Account Number & IFSC) inside the return parcel

Cash on Delivery (COD) Orders

  • Cash refunds are not available for COD orders
  • Store credit (valid for 1 year) will be issued within 5 working days after return pickup

Order Cancellations

  • Orders can be cancelled only before dispatch from our warehouse
  • Once the order is shipped, cancellation requests will not be accepted

Need Help?

Phone / WhatsApp: +91 87993 07349
Email: relaxstoriesofficial@gmail.com
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM